Terms and conditions applicable to ocean freight import groupage service LCL


  1. In case of change in the initially advised shipment dimensions and/or weight, the price will be changed without a prior notice.

  2. The price does not include the hiring of an additional equipment for unloading in the warehouse, provided that the weight of one parcel exceeds 2 (two) metric tons gross weight.

  3. The price is valid for loads which do not contain batteries. If upon order reception it turns out that the load contains batteries of any type whatsoever, Unimasters Logistics SCS Limited has the right to refuse the further organization of transport.

  4. The price is not valid for organizing of LCL shipments from the USA if the pickup address is located in a residential area. If upon order reception it turns out that the loading address is located in a residential area, Unimasters Logistics SCS Limited has the right to refuse further organization of transport.

  5. In case of inappropriate and insufficient packing for LCL transportation, the carrier shall not be liable for possible damages on the cargo suffered during transportation and/or loading/unloading operations. If manual loading/unloading is necessitated, the additional costs shall be borne by the shipper/exporter or consignee and shall be paid before the Bill of Lading or cargo release.

  6. In general is being accepted that the parcels are stackable one upon the other if not otherwise explicitly agreed at the quotation stage. Unimasters Logistics SCS Ltd, its partners, employees and agents shall not be held liable for incurred damages on the cargo, should no green light for acceptance has been provided for unstackable parcels.

  7. In case of size and/or weight deviation from the ones specified in the quotation, as officially determined and documented at the time of parcel acceptance in the warehouse of Unimasters Logistics SCS Limited or its agents and partners, the price shall be changed according to the factual size/weight without and advance notice.

  8. The delivery of the cargo to the consignee is accomplished upon the payment of all amounts due for arranging the transport to the final destination and of all possible additional charges for demurrage, storage, customs checks, detention, etc., unless otherwise stipulated in a signed contract.

  9. The delivery of the cargo to the consignee is accomplished against the presentation of a full set of duly endorsed original Bills of Lading, unless there are written instructions for release without the presentation of the original Bills of Lading (Telex release), or Waybill has been issued (Bill of Lading with 0 originals).

  10. The free time for discharging is 30 minutes for the preliminary customs cleared in our warehouse shipments. It is 2 hours for customs clearing and discharging of the shipments under bonded transit. Thereafter, a detention fee of EUR 10 per started hour is due.

  11. The Carrier reserves the right to change schedules, routings, transit times and sailing dates with or without a prior notice. The Carrier does not make commitments for fixed delivery deadlines or for delivery on a fixed date.

  12. The shipper/exporter bears the responsibility for the strict observation of the International Standards for Phytosanitary Measures ISPM No.15 concerning wooden parts and/or packs.

  13. Terms of payment: before the delivery of the cargo unless otherwise agreed.

  14. All charges, as well as all payment-related bank expenses are payable by the Ordering party, unless otherwise agreed.

  15. Stamp and signature on invoices and related debit/credit notes are not mandatory under Bulgarian Law. (Art 7 from Accountancy Law and art 114 from Value Added Tax Law).

  16. This offer is based on means of transport and selection of carriers appointed by Unimasters Logistics SCS Limited.

  17. Unimasters Logsitcs SCS Ltd accepts the order to arrange the transportation of dangerous cargo and all its details the way it has been placed by the booking party/shipper. The booking party and the shipper bear the full responsibility for mis-declaring or non-declaring of their dangerous cargo. The respective penalty fee from the ocean container carrier may vary between USD 5000 and USD 15000 per booking and in case Unimasters Logistics SCS Ltd is penalised with such a fee, it will be billed to the booking party/shipper. Any additional cost that will result from taking corrective actions will be charged on top of this fee.

  18. At the discretion of the company Unimasters Logistics SCS Ltd, the proof of delivery may be issued as a hard copy (on paper) or as a soft copy (electronically).
    The electronic proof of delivery is an electronic document within the meaning of the Electronic Document and Electronic Trust Services Act, and is available on the online customer self-service portal at my.unimasters.com which can be accessed through a personal account with individual username and password.

  19. The parties can use electronic signatures and agree to recognise their validity as personal hand signatures affixed on а hard copy document.
    To that end, the party making the delivery will provide a device with a display where the recipients place their signature, whereupon the software of the device transforms the signature of the Customer into a graphic image and incorporates it into the structure of the electronic proof of delivery.

  20. Upon the delivery of a shipment, the recipient shall inspect its condition in the presence of the Unimasters representative who made the delivery. If there are any missing or damaged items, a reservation should be made in the hard copy of the proof of delivery or in the carrier's consignment note, and in the cases of delivery with an electronic proof of delivery, the recipient shall request the completion of a Cargo Loss/Damage Report in two copies signed by both parties and describing the quality discrepancy. The absence of a reservation or Cargo Loss/Damage Report shall be considered as a proof for receiving the shipment in the ordered quantity and in good condition. If necessary, a copy of the report may be downloaded and printed (from here) link.
    All claims must be submitted in writing to the address of Unimasters or by email to claims@unimasters.com.
    Claims are recognized as valid only when the Customer has paid all amounts due for the provided services without delay or deductions.


  21. Unimasters Logistics SCS Limited conducts all business in accordance with the Standard Trading Conditions and Standard Warehousing Conditions of the Bulgarian National Forwarding Association (last revision). Copy of the above mentioned conditions is published at the internet site www.nsbs.bg. We advise you to get acquainted with them carefully. This offer is valid only in case you do not dispute these conditions. Placing an order as per the present offer is deemed as acceptance of the indicated standard conditions. It is deemed for every next order, whether based upon the present offer or not, that you agree with the indicated standard conditions, unless you explicitly dispute them.

  22. Unimasters Logistics SCS Limited recommends you to insure your goods in transit. The road carrier's liability is limited up to 8.33 SDR per kilogram gross weight and the ocean carrier's liability is 666.67 SDR per parcel or 2 SDR per kilogram gross weight, whichever is higher. In both modes of transport, carrier's liability does not exceed cargo value. The carrier is not liable in case of force majeure.

  23. Unimasters Logistics SCS Limited reserves the right to adjust the quotation in the event of changes in service costs and/or expected date of departure and/or date of arrival of the shipment, which occur beyond the company's control.

  24. All disputable matters shall be resolved through negotiations between the parties and if the parties are unable to settle an agreement by negotiations, any party may bring such dispute for final resolution to the competent Bulgarian court. The provisions of Bulgarian legislation shall apply.

  25. In case you have booked a shipment from a non-European Union member country and you assign the entry into the customs territory of the European Union to Unimasters Logistics SCS Ltd, you, in your capacity of a booking party, acting in your own name or on behalf of your client, are fully responsible and obliged to provide the necessary information for the completion of the temporary storage procedure pursuant to Article 149 of the UCC (Union Customs Code-Regulation 952/2013) "Non-Union goods in temporary storage are placed under a customs procedure or re-exported within 90 days".

  26. In the event that you do not provide the relevant required information and documents within the statutory time limit and you prevent the customs clearance of the goods within 90 days from the entry, you are fully responsible to the Customs Authorities and you oblige to reimburse Unimasters Logistics SCS Ltd with all expenses incurred in connection with measures and actions taken by the customs authorities under Article 199 of the (Union Customs Code-Regulation 952/2013).